Shipping policy

Last updated: September 24, 2026

WHERE WE DELIVER

North & Mercer offers free standard delivery to eligible addresses in Canada, with no minimum order value. Any location-specific restriction is shown before payment. We do not currently deliver outside Canada.

PROCESSING AND DELIVERY TIMES

Orders are normally processed within 1–2 business days. Standard delivery normally takes a further 4–8 business days after dispatch. The estimated total is therefore 5–10 business days from the start of processing.

Our daily order cut-off is 4:30 p.m. Eastern Time (Toronto), Monday–Friday. Orders placed after the cut-off, on weekends or on Ontario public holidays enter processing on the next business day. Business days are Monday–Friday, excluding Ontario public holidays.

The cut-off determines when processing begins; it does not promise same-day dispatch. Delivery times are estimates rather than guaranteed arrival dates. Weather, carrier disruptions, public holidays and peak periods may cause delays. If we become aware of a significant delay, we will contact you with the information available and help with the options that apply to your order.

TRACKING YOUR ORDER

We email tracking information after dispatch. The first carrier update may take up to 48 hours to appear. You can use the tracking link in your dispatch email or the “Track your order” link on our website. If your delivery estimate has passed or tracking suggests a problem, contact us with your order number.

TAXES AND IMPORT CHARGES

Prices are displayed in Canadian dollars. Our displayed prices include applicable taxes, and your order total is shown before you confirm payment. We cover applicable import duties and customs-handling charges for orders delivered to eligible Canadian addresses. You should not have an additional import charge to pay when your order is delivered. If a carrier requests one, contact us so we can investigate and resolve it.

DELIVERY PROBLEMS

Please contact us if a parcel is significantly delayed, arrives damaged, is delivered incorrectly or appears lost. Include your order number and any tracking information. We will investigate with the carrier and work with you on an appropriate resolution. Handing a parcel to a carrier does not remove any delivery obligation or remedy required by applicable law.

RETURNS

You may request a return or exchange for an eligible item within 30 calendar days after delivery. Please contact us before sending anything back. Our Return and Refund Policy explains eligibility, how to obtain the correct return address, postage costs and refund timing.

CONTACT AND BUSINESS INFORMATION

North & Mercer is operated by 3OAK Consulting LLC.
Wyoming Filing ID: 2024-001538335
Business address: 30 N Gould Street, STE R, Sheridan, WY 82801, United States
Email: support@north-mercer.com
Telephone: +1 437 524 8045

Customer service is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding public holidays. We aim to reply within one business day.